Terms and Conditions

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen working days after you receive your course materials whether in hard copy or online.

To cancel your course you can send your notice of cancellation via email to kbhtraining@outlook.com(Cancellations by telephone will not be accepted).

In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to view the manuals or any other content received, download it or accessed the material in any other form. If the course has been started then we will not be able to issue a refund. You must also return any course-related materials and training kits in their original packaging in an unopened re-saleable condition to us at your own cost. We recommend sending any returns via recorded delivery.

In cases where the original packaging has been opened and materials have been used, you will incur a 30% fee from the cost of your course towards that will be used to cover the costs incurred. In this instance, this will be deducted from your refund. This applies if you haven't started your course yet, please see above.

Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in resalable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.

In regards to flexible payment plans money can only be refunded if you cancel your payment plan within 14 days of the date of enrolment.​

If you have ordered a machine and wish to cancel your order there is 10% deduction plus duty fee from the total price. If the machine have been already posted to you, student will have to pay the return postal charge.


Personal information or business information that you supply to Salon Expert through the site, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy. Confidential information will not be disclosed to any Third Party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.


We may change these terms and conditions from time to time. Please ensure that you check for any changes regularly, as you are bound by them if you use this site


You have permission for temporary, non-exclusive use of the site. KBH Training Academy reserves the right to withdraw or change the content of the site and these Terms and Conditions at any time without notifying you and without having any legal responsibility towards you.

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site.

You are also not allowed to licence, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the site and/or any documents or online resources (including our digital products after these have been purchased by you) on the site available to any third party.

You are responsible for configuring your own computer and software to access the material and content on our site including downloadable files and resources when purchasing our digital products. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.​

You agree to follow our Acceptable Use Policy.

We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be outdated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.

We do not save your credit card details or share customer details with any third parties and we follow our Privacy Policy in handling information about you. By using the site, you agree to us handling this information and confirm that the data you provide is accurate.​



We do not guarantee the accuracy of material on our site, and you are responsible for the way you use its content.

We shall not limit or exclude our liability for:

death or personal injury;

fraud or fraudulent misrepresentation; or

any act, omission or matter, liability for which may not be excluded or limited under any Applicable Law.


We shall not be liable to you for any indirect, special or consequential loss or damage, including:

loss of profit;

loss of goodwill;

loss of savings; or

loss of contract.


We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statutes.


If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example; introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.

You must not try to obtain access to our server or any connected database or make any ‘attack’ on the site.


We are committed to deal with any complaints in a quick and effective manner.
Any complaints regarding support should be addressed in the first instance to your tutor. If you are unhappy with the outcome of their response then you are requested to put your complaint in writing to the Course Director and email it to kbhtraining@outlook.com.


All training manuals, materials, pictures, videos or any website content and anything you receive from us is the sole property of KBH Training Academy and any attempt to copy or use without our consent or share any part of our material with 3rd party will be prosecuted. You can not publish nor share our training manual, materials, pictures or videos on your social media without our consent nor you can share it with anyone else.  

Course Completion
You have 12 weeks to complete the course from the date of purchase before it expires. We do not make exceptions, so please re-ensure you commit to your course and complete it within the above timeframe as no refund will be given on any occasion. If you require extension this must be done prior to your course expiration date.  Any extension requests after this time period will be treated as a new course booking and the full price of the course must be paid except the cost of the kit. 

Covid-19 and other pandemics

If you decide to purchase any training course during pandemic, please reinsure, you will be able to finish it within given time scale( 3 months). This includes completing your practical assignment on live models as well. By purchasing a course during pandemic, student is responsible to finish their course in time as no further free extension or refund will be offered. Additional extension can be purchased for a fee on our website. If you require extension this must be done prior to your course expiration date.  Any extension requests after this time period will be treated as a new course booking and the full price of the course must be paid except the cost of the kit. 

Training Academies

We are happy to offer our courses to you, however, by purchasing any of our courses you are entering into an agreement that you will not offer the particular course purchased for the next 6 months. This is to protect our course material being copied as well as reinsuring you get enough practice in the treatment you are going to teach. If you or anyone you work with/for will offer this course earlier than a stated time frame, we will be taking legal action and treat this as a breach of our terms and conditions and your qualification will be revoked with immediate effect.


Please note that it can take up to 3 weeks for your course kit to arrive if you have purchased one. If you have ordered a machine and wish to cancel your order there is 10% deduction plus duty fee from the total price. If the machine have been already posted to you, student will have to pay the return postal charge.

Machines & Devices

There is 6 months warranty on main body of the machine and 3 months on the handles. If there is a manmade issue, we will not be able to accept a return and offer a refund, replacement or repair. Any cosmetic issues such as cracked screen etc isn't part of a warranty. Buyer has to pay for postage if they want to return, repair or replace the machine.  You must check the machine within 5 working days from the date you receive it. If we won't hear back from you, we will assume your machine is in full working order. If, at any point you will experience issues with the machine during your warranty period, you must contact us immediately and supply pictures and videos upon request. If we agree on repair , buyer is responsible to pay for return postage. Machines must be received within 7 working days from the date we have agreed on return. If we won't receive the machine within given time scale, we won't be able to accept it. If you continue using the machine after you have told us there is an issue and have not returned the machine back to us, your warranty will be automatically waved as by continuing to use the machine you would have caused more damage willingly. 


Booking fees are non-refundable in case of cancellation or no show for any of our courses. Courses in person, deposits are NON refundable or transferable.

Your case of studies pictures might be used on our social media and by accepting the terms and conditions you are giving us permission to do so

​International Delivery

You are responsible to check the requirements of your particular state/country when importing goods. KBH Training Academy will not be responsible if your goods are seized or returned back to us. In case the items are returned back to us by border force, we will refund the full amount minus postage once we receive the goods. In case the items will be seized and destroyed we will not be able to refund you. Please note, it is your responsibility to check all the requirements before ordering any items from us and you do so at your own risk

You are responsible for your own insurance. We strongly advise that you contact insurance providers prior to booking any of our courses. We are a training providers not insurance brokers hence we can not provide or guarantee your insurance. KBH will not be held responsible if you can not gain insurance upon course completion.